Last updated: 22 October 2026
Where we deliver
For now we deliver physical products within Kenya. We are focused on getting orders to you quickly and in good condition before we open delivery to other countries.
Delivery times and fees
- Kisumu: between 11 AM and 3 PM. Fee: KES 100 within Kisumu CBD, KES 200 outside the CBD.
- Rest of Kenya: 24 to 48 hours by courier, fee depending on location and weight.
- Free delivery: on orders over KES 6,000.
Delivery times are estimates, counted in working days from the moment your order is confirmed and paid.
Fresh juices (Kisumu only)
Fresh juices are made to order and delivered only inside the Kisumu delivery zone. Order before 11 AM for same-day delivery. We plan to add Nairobi and Mombasa later. At checkout, we check your delivery address against the zone, and a juice order from outside it cannot be completed.
E-books and consultations (worldwide)
Digital products are available to buyers anywhere in the world. E-books are available to download as soon as your payment is confirmed. Consultations are held online by Zoom or Google Meet, and we agree a time that suits your timezone.
Bulk and international orders
Planning a bulk, wholesale or international order? Email orders@naturalis.co.ke and tell us what you need and where it should go. We will tell you honestly what is possible.
Problems with a delivery
If your order is late, damaged or incorrect, see our Refunds and returns page or email us straight away.