Last updated: 22 October 2026
Naturalis Limited (“Naturalis”, “we”, “us”) is a Kenyan company based in Kisumu. This policy explains what personal information we collect when you visit naturalis.co.ke, buy from us or book a consultation, why we collect it, and the choices you have. We handle personal data in line with the Kenya Data Protection Act, 2019 and, for visitors in the European Economic Area and the United Kingdom, the GDPR.
Who is responsible for your data
Naturalis Limited, Kakamega Road, Kisumu, Kenya. Questions about this policy or your data: orders@naturalis.co.ke.
What we collect
- Order details: name, email, phone number and delivery address, and what you bought.
- Account details: if you create an account, your login email and order history.
- Consultation details: your name, contact details, preferred time and the topic you want to discuss. If you share health information with us during a consultation, it is sensitive personal data. We ask for it only so the session can help you, and we use it for nothing else.
- Payment information: payments are processed by Pesapal. We do not see or store your card number, mobile-money PIN or other payment credentials. We receive confirmation that your payment succeeded, the amount and a transaction reference.
- Technical data: basic information such as your browser, device and pages visited, collected through cookies you can accept or decline in our cookie banner.
Why we use it
- To process and deliver your order, book and run your consultation, and send you what you bought (including downloadable products).
- To answer your questions and give you support.
- To meet legal, tax and accounting obligations.
- To keep the website secure and working well.
- To send you news or offers, only if you agree. You can withdraw that agreement at any time.
Who we share it with
Only the people who help us serve you: Pesapal (payments), couriers (delivery details), Zoom or Google Meet (online consultations), and our website, hosting and email providers. They may use your data only to provide their service to us. We do not sell your personal data.
Transfers outside Kenya
Some of the services above are run from other countries. Where your data leaves Kenya, we use providers that protect it to a standard consistent with the Data Protection Act, 2019, or we ask for your consent.
How long we keep it
We keep order and accounting records for as long as the law requires. Other information is kept only as long as we need it for the purpose it was collected, then deleted or anonymised.
Your rights
You may ask us to tell you what we hold about you, correct it, delete it, restrict or object to how we use it, or give you a copy you can take elsewhere. Email orders@naturalis.co.ke and we will respond within a reasonable time. You also have the right to complain to the Office of the Data Protection Commissioner in Kenya or, if you live in Europe or the UK, to your local data protection authority.
Cookies
We use essential cookies to make the shop work (for example, to keep items in your cart). Other cookies are used only if you accept them in the cookie banner, and you can change your choice at any time.
Children
Our shop and consultations are for adults. We do not knowingly collect personal data from anyone under 18.
Security
We protect the site with secure connections (HTTPS), access controls and regular backups. No online service is completely risk free, so please use a strong password if you create an account.
Changes
If we change this policy we will update the date at the top of this page.