Last updated: 22 October 2026
These terms apply when you use naturalis.co.ke, buy from us or book a consultation. By placing an order or booking, you agree to them. In these terms, “Naturalis”, “we” and “us” mean Naturalis Limited, Kakamega Road, Kisumu, Kenya (registration number PVT-6LUG2XA).
Orders and prices
Prices are shown in Kenya shillings (KES) and include any taxes we are required to charge, unless stated otherwise. An order is accepted when we confirm it by email. We may decline or cancel an order, for example if an item is out of stock or a price is clearly wrong, and we will refund anything you have paid.
Payment
Payments are taken securely by Pesapal, which supports cards and mobile money. We never see or store your full payment details.
Delivery
Delivery areas, times and fees are set out on our Delivery information page. Delivery times are estimates, not guarantees. Fresh juices are delivered only within the Kisumu delivery zone.
Herbal and wellness products
Our herbal and wellness products support general wellbeing. They are not medicines unless a product’s page says it is registered with the Pharmacy and Poisons Board, and then only for the uses stated in that registration. They do not diagnose, treat, cure or prevent any disease and do not replace medical care. Please read our Health disclaimer before you buy.
Consultations
Consultations are held online by Zoom or Google Meet. They give general wellness and practical guidance. They are not an emergency service and do not replace examination, diagnosis or treatment by your own doctor. In an emergency, contact your nearest hospital or emergency number. Cancellation and rescheduling are covered in our Refunds and returns page.
Digital products
When you buy an e-book or other download, we give you a personal, non-transferable licence to read it for your own use. You may not copy, share, resell or publish it.
Returns and refunds
See our Refunds and returns page. It forms part of these terms.
Our content
The site, its text, images, logos and product information belong to Naturalis or its licensors. Please do not copy them without our written permission.
Our responsibility
We take care to describe products accurately and deliver what you order. We do not exclude liability that cannot be excluded under Kenyan law, including for death or personal injury caused by our negligence and any rights you have as a consumer. Subject to that, we are not responsible for indirect losses, and our total liability for an order is limited to the price you paid for it.
Privacy
How we use your information is explained in our Privacy policy.
Changes to these terms
We may update these terms. The version published when you place an order is the one that applies to it.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, without affecting any mandatory consumer protection rights you have where you live.
Contact
Questions about these terms: orders@naturalis.co.ke.